Frequently asked questions

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Spreads

A spread is the left and right side of an open album – spreads can consist of a single image, 2 images (one left, one right) or a combination of different images (one image can take 2/3 of the spread and the other image is 1/3, etc.), the choice is yours.

To print your albums, we require spreads and not single images. This is because we print your album in a layflat structure so that none of your imagery is lost in the gutter or restricted to a single page.

Therefore, the size of your spread will be double the length of your album. Be sure to include 1/8 of an inch bleed on each side when designing your spreads.

File Format

Please save and upload your spreads in JPEG format. The naming of your spreads is important as this is how our team will know the order of your spreads. Name and save your spreads in the order that you want them in the album: 1st spread = Name001, 2nd spread = Name002… 20th spread = Name020

Color Profile

Please use the color profile sRGB IEC61966-2.1

DPI 

When saving spreads, the DPI must be kept at 300. This will ensure your image quality is high and  will prevent blurry images in your albums. 

For the integrity of the spine, the number of spreads will depend on the size and type of album. 

6×6 and 6×8 standard albums have a limit of 25 spreads. 
8×8, 8×10, 10×10, 9×12 and 12×12 have a limit of 50 spreads. 
Journal albums have a limit of 17 spreads. 

Album design options: 
Album Stomp – Smart Albums – Fundy 

Free option: Free Canva &  PhotoShop templates in ‘How to Order’ templates section and save them as .JPEG

Prints & Mats

Standard: Fuji Lustre

Others: Fuji Silk,  Fuji Deep Matte or Fuji Pearl

Find out more about our different finishes here

Images for prints and mats must be cropped to the size of your requested print.

Options: 5×7, 6×8, 7×10, 8×10 and 8×12

When ordering, please select the number of prints that corresponds with the number of images uploaded -> 10 prints = select 10 prints on the product page.

Presentation Boxes have 2 depths – up to 10 mats or up to 20 mats.

A folio is a bifold or trifold and is either horizontal or vertical – you cannot have 1 horizontal image and 1 vertical image. Your images can either be mounted (image), matted or Ice.

Imprinting, Engraving & Logo

Imprinting is text or a logo die being stamped into the cover material or on the lining of your album/presentation box.

Engraving is the incising of a design on our Ice Covers (Acrylic).

You can imprint up to 2 lines of text on your albums. The size will vary depending on the chosen text and font.

Your logo can be stamped onto an album – any size up to 3×3 – Select ‘Logo stamp using new die’ and upload a .jpeg file of your logo in Black and White during the ordering process.

Imprinting can be done in Gold, Black, Red, Silver and Blind (no colour) on all smooth cover materials. 

You can select the location of your imprinting on the product page. If the material cannot be imprinted on, the front and back covers will not be offered as options. 

Can be done on any Ice Covers except the 12×12 couture box. Simply upload the image, logo or quote (in black and white) you would like engraved in the size you would like it engraved in a .jpeg format.

(If you are wanting a 6×4 artwork engraved, the artwork you upload must be 6×4.)

Samples & Swatches

Yes! You sell what you show!

Samples are a great way to showcase your products, your brand, and the luxurious, powerful experience you provide. Having a selection of samples allows your clients to fall in love with the idea of having their own album. Get yourself some samples at a discounted price and have your clients realize they can’t be without your photo products.

DISCOUNT CODES

Apply your coupon code on the designated bottom left section of your cart. 

Yes, we will imprint ‘SAMPLE’  on the back lining. 

Your first set of sample swatches is complementary and includes our entire range of cover materials (leather, faux leather, suede, velvet and florals). Add the Free Starter Kit product in your cart. 

Turnaround & Shipping

Our turnaround time: 

1-3 business days plus shipping: prints (standard, fine art & matted). 

3-5 business days plus shipping: Standard albums (no ice cover), couture boxes and presentation boxes. 

4-6 business days plus shipping: Journal albums, Leather Envelopes and Folios.

7-10 business days plus shipping: Albums with ice covers, ice cubes and metal prints. 

Please note that new dies, ice cover engraving and metallic/deep matte print finish take an additional 3 business days. If your order includes products with different turnaround times, the longest turnaround time among them will determine when your entire order ships, ensuring they all arrive together.

During busy periods, deadlines are set to guarantee delivery prior to the Holiday. For Valentine’s Day, the deadline is usually around mid-January and for Christmas, the deadline is usually towards the end of November. Exact dates are emailed and posted on social media a few weeks prior. During these peak seasons, we do not accept rush orders.

For 2024, the Christmas deadline is November 27.

If there are any production issues with your order such as missing spreads, missing ice/picture cover, missing imprinting text/color, location, incorrect spread sizes, etc., an email will be sent to you to notify you that your order has been placed on hold.

We will email you to let you know what we require from you to proceed with production. Your order will remain on hold until we have received all of the necessary information. The turnaround time will begin once we have all of the required information for your order.

Shipping costs (both flat rate and expedited) can be found on the last page of your price list.
You can access the price list in your profile under the Price List tab.

None of your orders are packaged with order forms or invoices and all of our US orders are duty and tax-free. 

To save some time, you can choose to send the albums directly to your clients. Please ensure the address noted is the correct one – include apt. numbers, etc.

*Please note that you are responsible to let your clients know when the order will be arriving. If the package is returned to us, you will be charged for shipping.

Your albums are placed in a black satin bag, wrapped in metallic tissue
paper, then placed in an unbranded black box. This black box is then placed in a cardboard box without any mention of ‘Boudoir’.

Need an album rushed? Please select Expedited Shipping during checkout and add in your order notes the date you require
the order by, and we will try to make it happen. If you require it within 2-3 business days, please call us directly prior to ordering to ensure we process the order immediately.

 If there are issues, we will notify you. If you request a rush but do not indicate a date, we will not process your order as a rush.

If your order arrives damaged, please email info@theboudoiralbum.com the order number, the products needing to be remade, and photos of the damage. 

See Terms and Conditions

The great news is that shipments from Canada under $800 are currently exempt from the 25% tariff under Section 321. This means you can place orders without any additional fees!

How To Avoid Tariffs:
Keep your orders under $800.
Split your orders as needed—Take advantage of free U.S. shipping on orders over $300.

If your order exceeds $800, we will absorb 10% of the tariff and only apply a 15% tariff line in your cart—all while keeping our product prices unchanged for now.

We’re closely monitoring any potential changes and will keep you updated. Thank you for your trust and support!

Placing Your Order

Although boudoir photographers are our main focus, we print any genre! We have customers who often order albums for seniors, weddings, pets, celebrations, baby, family etc.

Although all of our orders are processed manually, we DO NOT check each image or file for color correction, exposure, lightness, darkness etc. Please only send us print-ready files.

Calibrating your screen to our printer is important as it prevents images printing darker or lighter than expected. Want your images to print exactly how you see them on your screen? Add the free calibration file product in your cart (in the ‘for your studio’ category).

Once your order is complete, you will be able to download the digital copy directly from the store. The printed copy will be mailed. When you have both the printed and digital copies, you will be able to compare the two and calibrate your screen.

If you are wanting to see how your pictures print on our Fuji Lustre paper, order our test prints located in the ‘for your studio’ category.

Credit card payment and/or paypal are accepted.

Yes! Companion albums can be purchased at a discounted rate – with the other album – using code COMPANION20

Templates & Design Services

Gilding is not available for 6×6 and 6×8 albums. 

Custom gilding:
Custom gilding designs can be created on the gilding templates located in the ‘how to order – template’ section of the website. 

Gilding designs are also available on the album products.

Yes! We have template for covers & gilding on our Templates page in the ‘How to Order’ section. 

Client Privacy & Security

Yes, of course. Boudoir is an intimate genre we are familiar with. “Erotica” & “Porn” categories vary by the viewer, so please contact us if you have any questions about submitting your order.

We do not print illegal content, such as underage nudity (with exceptions for newborns).

We will always consult with you before considering a decision not to print.

At The Boudoir Album (part of SIA Albums Inc) we are acutely aware of the need to keep both your information and your images private and confidential.

In terms of images, our policies include:

All images are deleted from our systems within 4 – 6 weeks of processing an order.

We use a secure FTP site for image uploads.

Each customer has a unique username and password, and only have access to their own files. Only the administrator is able to download images from your FTP site.

In order to ensure maximum security for your images, please ensure that your password is strong. Ultimately, you are solely responsible for maintaining the secrecy of your password.

We will never ask you for your password in an unsolicited phone call, an unsolicited email, or SMS.

Your images will be seen only by our staff managing your order as well as staff who are doing the printing of the images.

The physical or electronic submission of your images expressly implies that all copyright permissions have been obtained and granted constituting permission for The Boudoir Album to have full permission for reprinting. 

All copyrighted photographs used in any album or product from The Boudoir Album must have the express written permission from their original owners in order to be reproduced at The Boudoir Album.

Accordingly, you shall indemnify, defend and hold The Boudoir Album harmless from any suit, demand, claim or liability arising from any and all copyright infringements.