The Boudoir Album – Terms & Conditions

Payment

All prices and charges are in U.S. Dollars (USD) when the order is placed from the United States, in Canadian Dollars (CAD) when placed from Canada, in Euros (EUR) when placed from Europe, and in Australian Dollars (AUD) when placed from Australia.

All orders must be submitted online and prepaid by credit card or PayPal account. There are no terms or accounts available. Should an order be placed incorrectly, the purchaser must pay the balance prior to the order being produced. Our turnaround time will only begin once the order is paid in full.

If your credit card creates delays, we will only begin production once payment goes through.

Order Changes

Your order may be altered or cancelled and a full refund issued as long as your order has not gone into production. Our production times vary and can commence anywhere from an hour after receiving your order to one business day. If you must cancel your order, please contact us ASAP by email info@theboudoiralbum.com or phone at 1-855-573-1096.

Rush Orders

If you require your order sooner than our standard turnaround, please contact us before placing your order. Call us directly at 1-855-573-1096 or email info@theboudoiralbum.com prior to ordering to ensure we are able to fulfill your order within the requested timeframe. Once a team member approves your rush order, submit your order immediately using expedited shipping, and add in your order notes the date you require the album. Please note that the date requested does not guarantee you will receive it by then. If there are issues, we will notify you. If you request a rush but do not specify a need-by date, we will not process your order as a rush.

Turnaround Times

Each product has its own turnaround time, listed both on our website and with each product. Turnaround times are counted in business days only, beginning on the next business day after your order is placed. Please note that our turnaround time does not include shipping. Please allow adequate time for production and delivery, as turnaround times may vary with order volume and seasonality.

Color

We use a 100% color-calibrated workflow. However, due to the huge variety of monitors used to view images, we cannot guarantee that the color and density you view on your monitor will exactly match the final print. If exact color matching is a priority, please contact us and we will be happy to work with you to produce test prints of your file. Please note that once the order has been placed, we will not be responsible for color differences. We offer free test prints so you can see before placing your order.

Shipping

Our default shipping is UPS, Purolator, Canada Post, and USPS. The choice is usually based on cost and shipping times. USPS normally takes 2–6 business days. However, this can vary widely depending on time of year, weather, and final destination.

The Boudoir Album is not responsible for any potential damage during shipping. If damage does occur, please get in touch with our customer service team to file a claim and potentially replace the product. Photographs of the damage to the packaging, label, and product must be shown as proof and emailed to us. Once approved, remakes will be done within the same turnaround and shipping service as the original order.

Shipping insurance: Standard insurance with the carriers is $100 + cost of shipping.

Returned packages: If a package is returned to us due to incorrect address, unclaimed delivery, unpaid duties/taxes, or any other reason beyond our control, the photographer will be charged for all associated customs, return fees ($50 – 120), and the new shipping cost before the package is resent.

Remakes

At The Boudoir Album, we’re committed to delivering beautifully handcrafted albums and products. Every order is individually made by our skilled team, and while we take every care to ensure perfection, mistakes can occasionally happen.

If your album or other photo product arrives damaged or with a manufacturing defect, please contact our Customer Support team within 14 days of receipt to file a claim. Every claim is carefully inspected; not all issues qualify as manufacturing defects or workmanship errors.

Each album or product is created exactly as you submit it. The Boudoir Album does not proof, edit, or alter your files. It’s your responsibility to review and approve your order before it’s submitted.

The following issues are not considered defects and cannot be used as grounds for a remake or return:

• Typos, grammar, unfinished text, or other text errors
• Low-resolution images that may appear blurry in print
• Dark images (we don’t lighten images to match backlit screens)
• Design choices, including book format, organization, style, color, and page layout
• Options you selected during ordering
• Any other creative choices you made to your product
• Natural variations in leather – leather covers may have unique marks, grains, or slight imperfections. These are normal characteristics of genuine leather and are not considered defects. For this reason, remakes will not be granted for leather albums based on these natural variations.

If there is an error or damage with your item, email info@theboudoiralbum.com within 14 days of receiving your product with your order number and clear photos of the damage. The Boudoir Album will then determine if a remake is necessary.

Remakes may only be done for the same product and from the original files submitted in the order. Remakes will not be done with new files or new cover materials.

Remake orders will have the same turnaround times and will be shipped the same method as the original order. If you wish to make modifications to the files or services, you will need to place a new order at your cost.

Overnight or rush shipping is available for an additional fee.

Warranty

We warrant all workmanship on our products. This includes defects such as scratches to the prints, fading, or warping. With genuine leather, by its nature there will always be minor imperfections, nicks, and scars. We always aim to choose areas of the hide that have minimum damage, but we cannot warrant or guarantee defect-free leather.

Limitation of Warranties: Albums and fine art prints require special handling and care. Albums or fine art prints which are damaged due to improper care or handling are not covered by our warranty. We are, however, always happy to help you with repairs.

We are only able to extend warranties to the original purchaser of the album and not to third parties. From the time you receive your album, The Boudoir Album reserves the right to request evidential proof that damage to goods is due to manufacturing defects.

Determination on the repair or replacement of goods is at the discretion of The Boudoir Album and does not include the cost of shipping and customs.

Albums should be cared for in accordance with our care, storage, and maintenance instructions; failure to do so may void your warranty.

Drop-Shipping

We do offer drop-shipping. None of our orders are shipped with an invoice.

Copyright Policy

In accepting your photograph, digital files, or original artwork (the “Material”) for printing, processing, copying or other handling, The Boudoir Album and its subsidiaries assume no liability for copyright infringement. By submitting any material to The Boudoir Album you expressly represent and warrant that such Material is original and does not violate any law or infringe on the rights of any person, or that such reproduction is being done with the express consent of the copyright owner, or that such Material is in the public domain. You agree to indemnify and save The Boudoir Album harmless from any and all liability, claims, demands, loss and damage (including reasonable outside legal fees and costs) arising out of or connected with any claim or action which is inconsistent with the warranties and representations made by you herein.

Content

We will print all appropriate boudoir-related imagery. We will not print any content that is illegal or shows illegal activity.

Due to the nature of the content, we will delete all files after 4 weeks from the date of the order. Should you need a reprint after that time, you will need to re-submit the files.

Limitation of Liability

We understand the very personal and sensitive nature of the content, and we take all reasonable precautions to protect all images. However, we are not responsible for any liability from images that may be stolen, hacked, or otherwise illegally obtained. We are also not liable for any damages or lawsuits that may arise from any images being unscrupulously taken from The Boudoir Album or any of our suppliers.

Notwithstanding any damages that you might incur, the entire liability of the Company and any of its suppliers under any provision of these Terms and your exclusive remedy for all of the foregoing shall be limited to the amount actually paid by you through the Service or $100 USD if you haven’t purchased anything through the Service. To the maximum extent permitted by applicable law, in no event shall the Company or its suppliers be liable for any special, incidental, indirect, or consequential damages whatsoever (including, but not limited to, damages for loss of profits, loss of data or other information, for business interruption, for personal injury, loss of privacy arising out of or in any way related to the use of or inability to use the Service, third-party software and/or third-party hardware used with the Service, or otherwise in connection with any provision of these Terms), even if the Company or any supplier has been advised of the possibility of such damages and even if the remedy fails of its essential purpose.

Disputes Resolution

If you have any concern or dispute about the Service, you agree to first try to resolve the dispute informally by contacting The Boudoir Album.

Changes to These Terms and Conditions

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will make reasonable efforts to provide at least 30 days’ notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion. By continuing to access or use our services after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, in whole or in part, please stop using the website and the Service.